THEREFORE, the Parties agree, taking into account the following premises and agreements and arrangements and arrangements, and intending to be legally bound, that ARC provides the following services, as set out in each applicable SOW: Considering that Customer wishes ARC Cloud-based software and/or services to provide software and/or information management services (all “Services”) and ARC has agreed to provide the Services to the Customer; Order form or specifications detailing the specific purchase. Response time is the time between first contact and ARC`s active engagement. The response times shown here are only objectives. Actual response times may vary. Software, mobile applications and cloud access included in all ARC configuration modules: all costs related to network connectivity are the responsibility of the customer. ** ARC will make all reasonable efforts to resolve the reported issue, provide a problem reversal, or proceed to the next step within the specified time frame. ARC does not commit to resolving a problem within a specified period of time. For each calendar month in which the customer is subscribed to the services, availability is calculated on the basis of the entire calendar month, not just the part for which the customer is subscribed. Total – Not excluded – Excluded X 100 > (99.9% uptime) The following service levels for services are made available to the customer. These service levels cover both the availability of the services described in Section 1 and the response times described in Section 2. The devices made available to the customer by the CRA are as follows: includes all the functions displayed above for ARC buildings and is sized so that they can handle the much larger volume of documents in hospitals.

*Severity 1 and 2 issues should be recorded by phone or immediately tracked by phone when recorded online to ensure the response goal is met. Arista Networks was created to provide software-controlled cloud networking solutions for large data centers and high-performance computing environments. With more than two million cloud network ports provided worldwide, Arista offers a portfolio of 1/10/40 and 100GbE products that redefine network architectures, make the network scalable, and radically change the value for money of data center networks. . . .